AirEuropa

Customer Service - Luggage Incidents
If you have experienced an incident with your luggage please accept our apologies. We regret any inconvenience caused.

To process luggage incidents correctly.

• Fill in a Property Irregularity Report: For LUGGAGE claims, it is necessary to go to the Air Europa counter in the airport arrivals hall to inform us of the incident and complete a Property Irregularity Report (PIR) before leaving the airport.

• Keep your original flight documentation: Do not forget to keep your original documentation (ticket, luggage check-in labels and boarding passes, as well as any invoices for essential items that are directly related with the incident in the event of a delay in the luggage arriving) as the company may need to see these. 

A) For DELAY OR LOSS of luggage: If your luggage has been DELAYED the arrivals office agent will take immediate action to locate it as soon as you inform the company, via an international IT search system that allows us to find most luggage. As soon as your luggage has been recovered it will be sent to the address indicated by you, subject to the customs conditions of the country in question.  

We would ask you to contact our Luggage Service as soon as possible on 902 190 271 to formalise your claim.

If you do not receive your luggage within 48 hours of the incident please contact the Luggage Service as soon as possible by telephone, within 21 days of the incident date.

Telephone in Spain:                     902 190 271
Telephone outside Spain:           00 34 871 203 089

Opening hours: 8am to 12am (Spanish time) 365 days a year.

B) In the event of DAMAGE to the luggage after filling in the PIR please contact our telephone number within 7 days of the incident and you will be informed of the nearest establishment that you can go to.

• Limited liability: Please note that all airlines have limited liability, therefore you may have greater cover if you have travel, business, domestic or all risks insurance.

• If you wish to make a claim: Please note that the PIR completed at the airport is an incident report and does not represent an admission of liability. If you wish to proceed with a claim please send the documentation requested by our Luggage Service as soon as possible, within the periods established on the ticket, i.e. within 21 days of the incident in the event of delay or loss, and 7 days in the event of damage.

Address:

Air Europa.Departamento de Equipajes.
60035 Tsa 33031 BEAUVAIS CEDEX
FRANCIA